Elevate the Customer Experience: Online and In Store Tech That Impresses and Converts

At a time when economic uncertainty holds consumers back from spending, it is crucial to offer a shopping experience that drives sales, raises cart size, and builds trust. Today’s buyer is more informed than ever and quick to move on from anything that does not meet expectations. Here are three tools that elevate the customer journey while boosting your bottom line.

Get your website and catalog up to date

FurnitureDealer.Net helps independent furniture retailers grow by offering custom ecommerce websites, digital product catalogs, and tailored marketing solutions. Their key strength is managing large catalogs from hundreds of furniture brands, syncing product data, pricing, and inventory directly from manufacturers and POS systems. This reduces manual work and ensures product accuracy across online listings.

“Our goal is to make it easy for retailers to compete online without having to manage thousands of SKUs themselves,” says Drew Olson, Senior Client Success Lead at FurnitureDealer.Net. “We connect their POS with our digital catalogs, so they can show real time inventory, pricing, and detailed product content that is already optimized for search and mobile.” The result is a complete online shopping experience that mirrors what is in store and drives better performance.

Getting rid of overstock with gamification

JustSaySo.co helps retailers move overstock and clearance inventory using a gamified Dutch auction system. Co branded online storefronts let customers bid on products as prices drop over time, speeding up sales while offering insights into consumer pricing behavior. It connects easily with existing catalogs and minimizes manual updates.

One example is JustSaySo's partnership with Ashley Furniture in Canada, where their Ashley x Descend platform helped cut transportation costs by 20 percent and significantly boosted return on ad spend.

“We built JustSaySo to help retailers turn their clearance problem into a competitive advantage,” says David Olk, the founder. “By combining smart pricing automation with an engaging shopping experience, we help brands move inventory faster without sacrificing margins or brand equity.”

Show it before they buy it

Palazzo.ai is an AI visualization tool that helps retailers increase conversions, reduce returns, and capture leads by letting shoppers see how furniture would look in their own homes or in store. From sofas to dining sets, Palazzo generates photorealistic previews, accounting for lighting, perspective, and scale, helping customers make faster, more confident decisions.

It also raises average order value by showing full room setups: place a couch, and the platform suggests a matching end table or rug. This natural upselling drives larger purchases without feeling forced. At the same time, it reduces costly returns by setting clear expectations.

Palazzo.ai doubles as a lead gen engine. When users engage with the tool online, retailers receive not just emails but detailed data on what furniture they viewed and what styles they prefer.