General FAQs

Palazzo is a visual intelligence platform that helps people understand, evaluate, and interact with spaces and products across real estate, retail, and commerce. We use AI to generate realistic visual experiences that replace static images and help buyers make decisions with more confidence.

Palazzo addresses the gap between imagination and decision making. Static images, floor plans, and traditional renderings fail to communicate how a space or product will actually look, feel, or function. Palazzo replaces guesswork with interactive, visual clarity.

Palazzo serves a wide range of customers, including: • Individual professionals • Teams and growing businesses • Enterprise organizations • Platforms and marketplaces Specific solutions are optimized for different use cases, but all are built for scale, consistency, and real world adoption.

No. Palazzo is a software platform, not a design service or agency. We provide technology that enables visual output at scale rather than bespoke creative work.

Traditional tools rely on manual workflows, long timelines, and one off outputs. Palazzo is designed for: • Speed over weeks long production cycles • Repeatable output rather than single images • Integration into real workflows • Ongoing usage, not project based delivery

Yes. Palazzo uses AI to generate visual environments, staging, and interactive experiences. AI allows us to produce realistic output quickly while maintaining consistency across large volumes.

Palazzo visuals are designed to be realistic and conversion ready. However, AI generated imagery is illustrative and may not reflect exact physical dimensions, materials, or colors. Final purchase decisions should always rely on official specifications.

No. Most Palazzo solutions work with existing photos, listings, or product imagery. Advanced enterprise deployments may optionally support additional asset types, but they are not required.

Yes. Depending on the plan and deployment, Palazzo can integrate with: • Websites and web applications • CRM systems • MLS platforms • PIM and DAM systems • Custom APIs Integration scope varies by solution and customer type.

Yes. Palazzo is built with enterprise grade security practices, including access controls, data protection, and secure infrastructure. Specific security documentation is available for enterprise customers.

Both. Some Palazzo offerings support self-serve onboarding, while others require a managed deployment. The appropriate model depends on the solution, scale, and integration needs.

Typical timelines: • Self serve access: immediate • Managed deployments: 1 to 6 weeks depending on scope • Enterprise integrations: aligned during onboarding

Yes. Certain plans support white labeling, including custom branding, domains, and user experiences. This is typically available for enterprise customers.

Yes. Palazzo supports role based access, team management, and multi-instance environments for organizations with distributed users or regions.

You retain ownership of your listings, products, and generated outputs. Palazzo retains ownership of its platform, models, and underlying technology.

Palazzo may use ingested data to improve internal models and maintain historical versioning, as outlined in customer agreements. Data is never sold or shared with third parties.

Palazzo is designed to support industry compliance requirements. Customers are responsible for ensuring their specific usage complies with local regulations, MLS rules, and advertising standards.

Support varies by plan and may include: • Documentation and help resources • Email and priority support • Dedicated customer success managers • SLA backed enterprise support

Enterprise plans include service level commitments, typically targeting 99.9% platform availability.

Palazzo monitors usage to ensure performance and reliability. If usage materially exceeds expected levels, we work with customers to align on expanded capacity or plan adjustments.

The best solution depends on your industry, workflow, and goals. You can explore solution specific pages or speak with our team to identify the right fit.

Many solutions offer pilots or trials depending on use case and scale. Availability varies by product and deployment type.

You can contact our team through the website to request a demo, trial, or consultation.